Description
Energy theft is more common than most think, costing consumers billions of dollars every year in the United States alone. In his new book, Karl Seger explains how a utility can establish a revenue protection program or evaluate and improve an existing one. This how-to guide includes appendices with sample web pages, investigative reports, and more, outlining a program to help identify customer fraud and billing errors. Seger's advice applies to both large and small utilities.
Features & Benefits
- Learn how to establish a comprehensive revenue protection program
- Learn how to conduct effective theft and fraud investigations
- Learn strategies to recover lost revenues
Audience
- Meter shop supervisors
- Customer service managers
- Utility investigators
- Security personnel in the utility sector
About the Author
Karl A. Seger, Ph.D. has provided anti-terrorism consulting and training for all branches of the U.S. military, the Departments of Justice and Treasury, and for the Federal Emergency Management Agency. He received a grant prior to the 1982 World’s Fair in Knoxville, Tennessee to conduct a terrorism threat assessment for the event and to train local police in preparation for it. Dr. Seger assisted in the development of the Army’s terrorism counteraction program in the 1980s and he was the contract writer for TC19-16, Countering Terrorism on U.S. Army Installations. Seger is also author of the Antiterrorism Handbook (Presidio Press, 1990) and co-author of Computer Crime: An Investigator’s Handbook (O’Reilly & Associates, 1995). Dr. Seger provides security training and consulting services for government and corporate clients around the world.
Details
Type: Hardcover
Size: 6x9
Pages: 239
Published: 2005
ISBN: 9781593700393
