Customer Service: Utility Style
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Customer Service: Utility Style is backordered and will ship as soon as it is back in stock.
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Book Specifications
Book Format:
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Shipping and Delivery
Shipping and Delivery
Customer Service: Utility Style
Regular price
$95.00
Unit price
Customer Service: Utility Style is backordered and will ship as soon as it is back in stock.
Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices.