Revenue Protection: Combating Utility Theft and Fraud
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Energy theft is more common than most think, costing consumers billions of dollars every year in the United States alone. In his new book, Karl Seger explains how a utility can establish a revenue protection program or evaluate and improve an existing one. This how-to guide includes appendices with sample web pages, investigative reports, and more, outlining a program to help identify customer fraud and billing errors. Seger's advice applies to both large and small utilities.
